Questions about your order or products featured online? Email info@jewyee.com
What is "Ice Silk"?
Ice silk is a new type of synthetic fabric, primarily composed of nylon and spandex. It is called "ice silk" due to its cool touch and smooth, silk-like softness. The main characteristics of ice silk are "ultra-thin" and "breathable," making ice silk underwear both comfortable and sexy.
Underwear Care Guide:
Hand wash and line dry for the longest underwear life. If you machine wash, use the delicate cycle and dry on low heat. It is better to use a lingerie bag to protect the ultra-thin fabric.
How will I receive my subscription discount code?
You will see a pop-up showing the discount code right after you subscribed. You will also get a welcome Email with the code. If you are not able to find the welcome email in your inbox be sure to check your spam/junk folder. If the email is still missing you may have accidentally keyed in a wrong email. Please email us at info@jewyee.com
Not receiving a confirmation after placing your order?
Upon placing your order, you will receive a confirmation email. If you are not able to find the confirmation email in your inbox be sure to check your spam/junk folder. If the email is still missing you may have accidentally keyed in a wrong email during your checkout. Email us at info@jewyee.com so we can locate your mail and send it back to you.
How will I know when my order has been shipped and how to track my order status?
- Once an order has shipped, we'll send you an email with the tracking number.
- Click the tracking number in the email to track the progress of your shipment.
It may take up to 72 hours for your tracking number to be activated.
What currency are the products listed in?
All our products are listed in USD. If you are handling a different currency, we recommend that you check the current exchange rate to get an accurate idea of your payment.